Section 1 — Overview

Hostly LLC ("Hostly," "we," "us") is a hospitality staffing agency based in Miami, Florida. These Terms & Conditions govern all bookings made through Hostly's website, by phone, by email, or through any other channel for private event and residential staffing services.

By submitting a booking request or paying a deposit, you ("Client") agree to be bound by these Terms in their entirety. Clients who have executed a separate Master Staffing Agreement or Service Agreement with Hostly are governed by that agreement; these Terms apply to all other bookings.

Amendments.

Hostly reserves the right to update or modify these Terms at any time. Changes will be effective upon posting the updated Terms to www.hostlyworld.com. The Client's continued use of Hostly's services following any such update constitutes acceptance of the revised Terms.

Section 2 — Services

Hostly provides qualified hospitality professionals — including servers, bartenders, captains, and event support staff — for private events, residential service, and hospitality operations. All staff placed by Hostly are independent contractors or employees of Hostly and are not employees of the Client. Hostly retains exclusive authority over the selection, assignment, and conduct of all staff. Clients may communicate service preferences and event requirements to Hostly, but all staffing decisions remain solely with Hostly.

Hostly reserves the right to substitute a staff member of equivalent qualifications without notice when circumstances require, including illness or emergency. Where a specific named professional has been requested, Hostly will make reasonable efforts to fulfill that request and will notify the Client promptly if a substitution becomes necessary.

Section 3 — Booking & Deposits

Booking Confirmation.

A booking is confirmed only upon receipt of a booking form or written acceptance, payment of the required deposit, and confirmation email sent from Hostly to the client. Verbal commitments do not constitute a confirmed booking.

Booking Fee.

A booking fee is required to reserve staff. This fee covers coordination, scheduling, and placement costs. The booking fee is non-refundable in the event of a Client-initiated cancellation. If Hostly initiates a cancellation for reasons other than force majeure, the booking fee will be refunded in full. In the event of a force majeure cancellation, the booking fee is non-refundable; however, if the Client elects to reschedule, Hostly will apply the booking fee toward the rescheduled event at no additional charge.

50% Deposit.

For most bookings, a 50% deposit of the estimated event total (excluding gratuity) is collected at booking. This deposit is applied toward your cancellation fee first; any amount exceeding the cancellation fee is refunded. If no cancellation occurs, the deposit is credited toward your final invoice.

Minimum Hours.

All bookings are subject to a five (5) hour minimum per professional at the booked hourly rate, regardless of actual hours worked.

Changes to Guest Count or Scope.

Requests to increase or decrease the number of professionals or event hours after confirmation are subject to availability and may affect pricing. Reductions are treated as partial cancellations under Section 4.

Section 4 — Cancellation Policy

This policy applies to all private event bookings. Business clients with executed Service Agreements are governed by the cancellation terms in their respective agreements.

How to Cancel

All cancellations must be submitted in writing. Send notice by email to services@hostlyworld.com. Cancellations are effective upon written confirmation of receipt from Hostly. Verbal cancellations are not accepted.

Standard Dates

Notice Window	Cancellation Fee	Booking Fee
72+ hours before event	No charge	Non-refundable
48 – 72 hours before event	50% of minimum hours	Non-refundable
Less than 48 hours before event	100% of minimum hours	Non-refundable
Same day / after event start	100% of all booked hours	Non-refundable

Peak Dates

Notice Window	Cancellation Fee	Booking Fee
7+ days before event	No charge	Non-refundable
72 hours – 7 days before event	50% of minimum hours	Non-refundable
Less than 72 hours before event	100% of minimum hours	Non-refundable
Same day / after event start	100% of all booked hours	Non-refundable

Peak Dates include: Thanksgiving Day, Christmas Eve (Dec 24), Christmas Day (Dec 25), New Year's Eve (Dec 31), and New Year's Day (Jan 1). Additional peak dates may be designated for major local events at Hostly's discretion, with prior notice to the Client.

Minimum Hours Basis.

Cancellation fees based on "minimum hours" are calculated at five (5) hours per professional at the confirmed hourly rate. Gratuity is not included in cancellation fee calculations.

Deposit Application.

Any deposit on file is applied toward the cancellation fee first. If the deposit exceeds the cancellation fee, the difference is refunded to the Client within 5–7 business days. If the cancellation fee exceeds the deposit, the remaining balance is invoiced and due within 15 days.

Bookings Made Within 48 Hours.

If a booking is confirmed less than 48 hours before the event start time, the full booking is non-refundable from the moment of confirmation, regardless of the cancellation window at time of notice.

Partial Cancellations.

Reducing the number of professionals or the event duration after confirmation constitutes a partial cancellation. The applicable cancellation tier is applied to the removed portion based on notice given.

Reschedule Policy.

Clients may reschedule once at no charge with at least 72 hours' notice (7 days for Peak Dates), subject to staff availability. Rescheduled events must occur within 90 days of the original date. Subsequent reschedules are treated as cancellations under the applicable tier.

Add-On Services.

Add-on services (florals, rentals, specialty items, or other third-party procurement) are refundable in full if Hostly has not yet placed or purchased the order. If the order has been placed, the Client is billed at actual cost with no markup; no refund is available for completed add-on purchases.

Hostly-Initiated Cancellation.

In the rare event that Hostly must cancel a booking for reasons other than force majeure, the Client will receive a full refund of all amounts paid, including the booking fee. In the event of a force majeure cancellation, the booking fee is non-refundable but will be applied as a credit toward a rescheduled event if the Client elects to rebook within 90 days. Hostly will make every effort to provide qualified replacement staff before canceling.

Section 5 — Fees & Payment

Hostly Service Fee.

A service fee of $45 per professional (exclusive of gratuity) is applied to all bookings. This fee covers coordination, background checks, insurance, and quality assurance.

Gratuity.

For private event bookings, a gratuity of 20% is added to the subtotal. This amount is distributed in full to the staff members who served your event. Gratuity is not charged on cancellation fees. In the event of a chargeback, disputed payment, or partial refund that reduces the total amount received by Hostly, gratuity distribution will be adjusted on a pro-rata basis to reflect the amount actually collected.

Final Invoice.

A final invoice is issued within 24 hours following the event based on actual hours worked, subject to the five-hour minimum. Payment is due upon receipt unless alternative payment terms have been agreed in writing.

Hours Dispute.

If the Client disputes the hours recorded on a final invoice, the Client must notify Hostly in writing within 48 hours of receiving the invoice. Hostly's internal time records, including staff logs and confirmation reports, shall constitute presumptive evidence of actual hours worked. Disputes received after the 48-hour window will not be considered, and the invoiced hours will be deemed accepted.

Late Payment.

Invoices unpaid after 15 days from the due date are subject to a late fee of $50 and interest at 1.5% per month on the outstanding balance.

Accepted Payment Methods.

Hostly accepts ACH transfer and major credit cards. A 3% processing fee applies to credit card payments. Checks are accepted for contracted accounts only.

Section 6 — Rush Bookings

Bookings requested less than 48 hours before the event start time are subject to a 20% rush fee applied to the total staffing cost, in addition to the standard service fee. Rush bookings are confirmed only upon staff availability and at Hostly's discretion. As noted in Section 4, bookings confirmed within 48 hours of the event start are non-refundable from the time of confirmation.

Section 7 — Conduct & Professional Standards

All Hostly professionals are trained and held to strict conduct standards. Clients are expected to treat staff with respect and professionalism. Hostly reserves the right to withdraw staff from any event at which a staff member's safety or dignity is at risk, without refund. Grounds for withdrawal include, but are not limited to: verbal abuse or harassment of staff, physical threats or altercations, the presence of illegal drug use, solicitation or prostitution on the premises, or any other conditions that Hostly determines present an unreasonable risk of harm to its staff.

Clients may not direct, supervise, or issue instructions to Hostly staff that conflict with Hostly's placement guidelines or that would constitute an employer-employee relationship. If a specific role or task is needed, it should be communicated to Hostly at the time of booking.

Non-Solicitation.

By completing a booking with Hostly, the Client agrees not to directly hire, recruit, or engage any Hostly professional introduced through Hostly's services for a period of 12 months from the date of last placement without Hostly's prior written consent. Violation of this provision entitles Hostly to a placement fee equal to 30% of the professional's first-year annual compensation or $5,000, whichever is greater. The Client agrees that this amount represents a reasonable estimate of Hostly's damages and not a penalty.

Section 8 — Client Responsibilities

The Client agrees to:

• Provide accurate event details (location, start time, expected guest count, tasks required) at the time of booking.
• Ensure the venue is safe, accessible, and compliant with applicable health and safety regulations.
• Notify Hostly immediately of any changes to the event scope, location, or timing.
• Provide adequate facilities for staff (restroom access, a meal or break area for events exceeding 5 hours).
• Ensure parking or provide reimbursement if free parking is not available, unless other arrangements are made in advance.

Section 9 — Limitation of Liability

Hostly's liability to any Client for any claim arising out of or in connection with services provided shall not exceed the total invoiced amount actually paid by the Client for the specific event giving rise to the claim. Hostly is not liable for indirect, consequential, incidental, special, or punitive damages of any kind, including but not limited to lost profits, loss of business opportunity, or reputational harm, even if Hostly has been advised of the possibility of such damages.

Hostly carries general liability insurance and liquor liability insurance. Clients are responsible for any property damage caused by their own guests and for maintaining event liability coverage for their venue.

Section 10 — Governing Law & Disputes

These Terms are governed by the laws of the State of Florida. Before initiating any legal action, the parties agree to attempt resolution through non-binding mediation conducted in Miami-Dade County, Florida, with a mutually agreed-upon mediator. If mediation does not resolve the dispute within 30 days of a written mediation request, either party may pursue litigation exclusively in the state or federal courts located in Miami-Dade County, Florida. The Client consents to personal jurisdiction in those courts. In any dispute arising from or related to these Terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party.

Hostly encourages Clients to contact us directly to resolve any concern before pursuing formal legal action. We are committed to resolving issues in good faith.

Section 11 — Force Majeure

Neither Hostly nor the Client shall be liable for failure to perform obligations under these Terms if such failure results from circumstances beyond that party's reasonable control, including but not limited to: hurricanes, tropical storms, or other severe weather events; government-mandated evacuations or venue closures; public health emergencies; acts of God; power outages; or other events that make performance impossible or unreasonably hazardous.

Notice Requirement.

The party invoking force majeure must provide written notice to the other party as soon as reasonably practicable after the qualifying event arises.

Effect on Cancellation Fees.

In the event of a Hostly-confirmed force majeure cancellation, standard cancellation fees are waived. The booking fee is non-refundable but will be credited in full toward a rescheduled event if the Client elects to rebook within 90 days. If the Client does not rebook within 90 days, the booking fee is forfeited. Hostly will make every effort to accommodate rescheduling, subject to staff availability.

Section 12 — Alcohol Service

Where Hostly places bartenders or staff who serve alcohol at a Client's event, the following terms apply.

Licensing.

The Client is solely responsible for obtaining any liquor licenses, permits, or approvals required by the venue, local ordinances, or Florida law for the service of alcohol at their event. Hostly does not provide or obtain liquor licenses on behalf of clients.

Responsible Service.

All Hostly bartenders are trained in responsible alcohol service. Hostly staff reserve the right to refuse service to any guest who appears visibly intoxicated or who is believed to be a minor. Hostly will not be held liable for any guest's decision to drive or for any incident arising from a guest's alcohol consumption after leaving the event.

Client Indemnification for Alcohol Claims.

The Client agrees to indemnify, defend, and hold harmless Hostly LLC and its staff from and against any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from the service of alcohol at the Client's event, including any claims under Florida's Dram Shop Act (§768.125, Fla. Stat.), except where such claims arise from the gross negligence or willful misconduct of Hostly staff.

Section 13 — Indemnification

By completing a booking, Client agrees to the following indemnification obligations.

Client Indemnification of Hostly.

The Client agrees to indemnify, defend, and hold harmless Hostly LLC, its owners, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the Client's own acts or omissions; (b) the acts or omissions of the Client's guests; (c) venue conditions at the Client's event; (d) the Client's failure to comply with applicable laws, permits, or venue requirements; or (e) any breach of these Terms by the Client.

Hostly Indemnification of Client.

Hostly agrees to indemnify, defend, and hold harmless the Client from and against claims arising directly from the gross negligence or willful misconduct of Hostly staff during the performance of services, subject to the liability cap set forth in Section 9.

Section 14 — Intellectual Property & Content

Hostly Brand.

The Client may not use Hostly's name, logo, trademarks, or branding in any public-facing content — including social media posts, marketing materials, reviews, or press — without Hostly's prior written consent. Tagging Hostly in social media content is permitted and appreciated, but Hostly reserves the right to request removal of any content that misrepresents its services or staff.

Staff Likeness.

The Client may not photograph, video-record, or otherwise capture Hostly staff for commercial or promotional use without the individual staff member's written consent. Incidental capture of staff in event photos for personal use is permitted.

Hostly Marketing Rights.

Hostly may request permission to photograph or video events for its own portfolio and marketing purposes. Any such use requires the Client's advance written consent, which the Client may grant or withhold at their discretion. Hostly will never publish identifiable event photos without that consent.

Section 15 — Privacy & Data

Hostly collects personal information — including name, email address, phone number, event details, and payment information — solely for the purpose of managing your booking and communicating with you about Hostly services.

Use of Information.

Your information is used to confirm bookings, process payments, send service-related communications, and improve Hostly's services. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment Data.

Hostly does not store full credit card numbers. Payment processing is handled by third-party processors who maintain their own security and compliance standards.

Data Requests.

You may request access to, correction of, or deletion of your personal data at any time by contacting us at services@hostlyworld.com. We will respond within 30 days.

Retention.

We retain client records for a minimum of 5 years for accounting and legal purposes, after which personal data is securely deleted upon request.

Section 16 — Contact

For questions about these Terms, booking inquiries, or to submit a cancellation notice:

Hostly LLC
Email: services@hostlyworld.com
Phone: 305-484-2584
Website: www.hostlyworld.com

Section 17 — Entire Agreement & Severability

These Terms constitute the entire agreement between Hostly and the Client with respect to the subject matter herein and supersede all prior or contemporaneous understandings, representations, or agreements, whether written or oral. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.